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Work by Smith and Wesson
 Moderated by: Poacher, DesertMarine
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 Posted: Wed Mar 8th, 2017 05:59 PM
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Willie
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Can anyone please tell me the average time Smith and Wesson would take to repair a Model 57 that failed to rotate the cylinder while single action cocking?
My gunsmith (friend) has had the firearm for almost 4 months!



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 Posted: Wed Mar 8th, 2017 06:32 PM
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lscraig1968
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I sent an automatic back to the factory and it was repaired and returned in 2 months.



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 Posted: Wed Mar 8th, 2017 06:49 PM
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Willie
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Thanks, what type of box did you send it in?



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 Posted: Wed Mar 8th, 2017 07:22 PM
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ghrit



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Willie wrote: Can anyone please tell me the average time Smith and Wesson would take to repair a Model 57 that failed to rotate the cylinder while single action cocking?
My gunsmith (friend) has had the firearm for almost 4 months!
Did he send it to the factory or is he waiting for parts?



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 Posted: Wed Mar 8th, 2017 07:59 PM
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Willie
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He was to send it back to the factory!!
I followed up yesterday with an email to Smith and Wesson to see if my particular revolver, (by serial number), had been received, and if so, when could it be expected back?
They acknowledged the email and said they would respond in 2 to 3 days!



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 Posted: Wed Mar 8th, 2017 08:46 PM
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BEAR
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A couple of years ago, I sent a 57 back for work. Turn around was 3 weeks. Service required some new parts and machining, fitting.



 Posted: Wed Mar 8th, 2017 08:59 PM
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Willie
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Bear, what was the cost for the work back then?



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 Posted: Thu Mar 9th, 2017 12:11 PM
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BEAR
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They did it no charge. these were modifications to sights and grips.



 Posted: Thu Mar 9th, 2017 06:08 PM
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Ruffian
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I have taken a few pistols up to S&W years back to have work done in the custom shop 17's, 19's 29's and a 25 & 10 depending on work load & work to have done had one back in less than a week had 3- 586's done while having long lunch with rep and others longer, maybe 2-3 months on the last one to have done. Guess would depend on what has to be done or is being done.:thumbs::thumbs: was happy with the job they did.



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 Posted: Thu Mar 9th, 2017 09:06 PM
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Willie
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Joined: Thu Feb 11th, 2016
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Thanks for all the info, I just found out from Smith & Wesson than my gunsmith did not send the gun to them, and he has had it for many months, a bit of a quandary!
I will attempt to get it back and send it in myself.
Again, thanks!!



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 Posted: Sat Mar 11th, 2017 12:21 PM
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Ruffian
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Favorite type of cartridge to load?: I load everything!
My favorite chambering is:: 6mm&25-06AI 40&460S&W 7mm,280 Rem,300&30-378 Wby,6.5x47& 338 Lapua Mag,6mmPPC & wildcats
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Years back if you called them,( S&W ) they would send you the box to be mailed back that was back then, now not sure.. Have not had any recent work done at S&W. I know of individuals that have had some done and they still doing some super work. I would drive my pieces direct to S&W back then.



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 Posted: Tue Apr 4th, 2017 12:03 AM
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oltimer
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I have 2 revolvers that have been worked on by The S&W Custom shop and neither took more than a month. james



 Posted: Tue Apr 4th, 2017 03:48 AM
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Poacher



Joined: Sun Aug 14th, 2005
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I had a pistol I sent S&W. You need to call them and talk to the customer service rep. Explain what is going on and they will give you a RMD #. You have to ship it to the address they give you in a secure box. I shipped in a box about the size if a Med. Flat Rate and I taped the crap out of it. IIRC it had to go over night to them. I know I shipped it overnight express just to be on the safe side. Figured the less time it sat somewhere the better.

As far as time frame I think mine was in the shop for about a month maybe two. Sorry to hear about your problems and I hope it all works out in the end for you.

Take care Be safe Poacher.



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